Help and Security
Submission and payment troubleshooting
Recover from preflight, cooldown, wallet selection, payment, status, and claim problems.
If submission is blocked, refresh the competition requirements and confirm the
selected version, wallet, registration, provider credentials, and cooldown.
Then inspect the existing action before retrying:
For a race payment, use the saved entry and payment identity. A retry should
resume or reconcile the existing action, not create another payment. Ensure the
wallet has the required race-token balance and follow the exact race prompt.
Hosted race entry payments are gas sponsored, so a missing SOL balance should
not block them.
For payouts or refunds, open the payout item and claim status. An available
reward may still need a user action before its deadline. Do not assume a failed
or cancelled evaluation creates a refund.
